Stakeholder Communication

Stakeholder Engagement

In order to implement the Goal and vision of sustainable operation, the Group follows the GRI Standards 2021 Stakeholder Identification Guidelines for three aspects of ESG (environmental protection, social responsibility, and corporate governance), and the external experts refer to the results of the 2021 stakeholder survey and the actual or potential, positive or negative impact of the economic environment and the crowd (including human rights) on the company to score, and refer to the type of stakeholders in the industry, and review the relevance of various types of stakeholders and Billion with on-site colleagues to discuss and confirm.


Based on the results of external experts’ identification and discussion with Billion, it is confirmed that the stakeholders in 2022 are employees and other workers, shareholders and other investors, customers, suppliers/contractors, banking institutions, media, etc., the same as 2022.

Stakeholders Communication Channels 

Billion values the opinions of stakeholders and provides diversified communication mechanisms and interactions with stakeholders. Through various channels, Billion understands the needs of stakeholders, their expectations for Billion and their concerns for sustainable development issues. In addition to responding immediately, Billion also takes the opinions and results of stakeholders as references for promoting corporate social responsibility and sustainable development plans.

2023 Stakeholder Communication Status

Employees and Other Workers

Stakeholder Value for Billion Employee dedication is the main asset for a company's sustainable operations.
Priority Issues of Concern Employee Diversity and Equal Opportunities
Occupational Safety and Health
Communication Channels / Frequency Conduct quarterly employee welfare meetings.
Conduct quarterly labor-management meetings.
Provide an employee suggestion box to collect feedback at any time.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Goals Plan an Occupational Safety Committee
Hold in-depth employee interview meetings twice a year
Pay attention to employee needs
Zero-distance communication
Non-discriminatory and inclusive workplace
Communication Effectiveness Held four Labor Welfare Committee meetings and labor-management meetings in 2023
Zero employee grievance incidents in 2023
In 2023, passed measures to increase employee benefits, such as birth allowance, childcare allowance, special leave superior to the Labor Standards Act, children's education scholarships, etc., to be implemented starting from 2024
Employee suggestion box and Facebook Welfare Committee account available

Customers

Stakeholder Value for Billion Building Long-Term Trust and Collaboration: Providing Exceptional Products and Services
Priority Issues of Concern Economic Performance
Information Security / Customer Privacy
Customer Health and Safety
Innovative Products and Technologies
Customer Service Management
Communication Channels / Frequency Conduct customer satisfaction surveys once or twice a year.
Provide diverse communication channels for customers, including phone, sales visits, email, and official Facebook page.
Customer complaint handling process in place
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Goals Billion Communication and Power Supply aims for an average customer satisfaction score of 9.5/10 or above within 5 years.
Increase 10 new customers in Billion Electric and Communication Business Unit within 5 years Billion Electric aims for an average satisfaction of 9.6/10 or above within 5 years.
Billion Electric aims for an average questionnaire recovery rate of 49% or above within 5 years.
Increase photovoltaic energy storage customers by 1% within 5 years for Billion Electric
Communication Effectiveness Billion Electric aims for an average satisfaction of 9/10 or above. (Half-year to One Year)
Billion Electric aims for an average satisfaction of 9/10 or above. (Half-year)
VGwatt Energy plans to start conducting customer satisfaction surveys in 2024.
Total Facebook fans: 1,467
Zero complaint incidents in 2023
Billion Watts regularly sends greeting messages in 2023, four times a year, 200- 300 messages each time.

Suppliers/Contractors

Stakeholder Value for Billion Effective supplier management lays the foundation for corporate development.
Priority Issues of Concern Economic Performance
Supplier Social Assessment
Supplier Environmental Assessment
Innovative Products and Technology
Information Security
Communication Channels / Frequency Maintain good and diverse communication channels with suppliers, including face-to-face communication, email, phone, Line, Skype, and other communication software.
Conduct regular random checks by administering supplier evaluation forms.
Conduct an annual supplier risk level assessment.
Hold negotiations and bargaining meetings periodically.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Goals Negotiate with suppliers to enhance competitiveness Increase to 40 negotiation meetings within five years
Communication Effectiveness Held 20 negotiation meetings in 2023
Over 15 suppliers evaluated in 2023
155 suppliers underwent risk level assessment in 2023
In 2023, 92 suppliers signed the Integrity Commitment Letter.
Zero complaint incidents in 2023.
VGwatt Energy - Held 1 review meeting in 2023

Shareholders and Other Investors

Stakeholder Value for Billion Priority Issues of Concern
Priority Issues of Concern Economic Performance
Innovative Products and Technology
Operational Strategy and Market Competition
Operational Performance and Financial Information
Communication Channels / Frequency Conducting an annual shareholders' meeting
Providing an annual report
Updating the company website with the latest news at all times
Timely updates of significant information on the Market Observation Post System
Communication Goals Enable shareholders and investors to understand the latest Company information
Communication Effectiveness Held Annual Shareholders' Meeting and provided annual report on June 7, 2023
Released 42 material information announcements in Chinese and 20 in English in 2023
Held 4 investor conferences in 2023
Participated in the 7 sessions of the Taiwan Renewable Energy Day online forum organized by Quantum International Corp. on 8/30-8/31, 2023, with 33 domestic and foreign investors attending.
Zero complaint incidents in 2023

Banking Institutions

Stakeholder Value for Billion Long-Term Financial Oversight of Billion with Timely Support
Priority Issues of Concern Economic Performance
Innovative Products and Technology
Risk Management
Information Security
Communication Channels / Frequency Maintain diverse and readily available communication channels with banking institutions, including phone, business visits, and email.
Updating the company website with the latest news at all times
Regularly announce the company's annual reports and financial statements.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Communication Goals Financial institutions provide timely market information
Financial institutions provide funding, transaction convenience and preferential terms
Communication Effectiveness Issued 2023 Annual Report.
In 2023, Taiwan's central bank raised interest rates by 0.5%, and the Group's average interest rate was lower than the 0.5% increase
In 2023, the company participated in activities such as the International Energy Exhibition organized by the Ministry of Economic Affairs, held seminars and investor conferences, etc. By inviting financial institutions to attend, they gain a better understanding of the company's products and business model
Group loans have been optimized from requiring guarantors to credit conditions without natural person guarantees
NTD and USD deposit interest rates are
In line with the continued increase in revenue, the Group's loan limit has increased, adding 4 new correspondent banks (Fubon, Mega, Bills Finance, Export- Import Bank of the Republic of China)
better than market rates

Media

Stakeholder Value for Billion Raise public awareness through company announcements.
Priority Issues of Concern Industry Market Trends
Corporate Image and Social Responsibility
Product and Service Innovation
Communication Channels / Frequency Established a spokesperson hotline.
Hold at least two or more press conferences annually.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Communication Goals Maintain the latest investor conference and ESG information exposed on the website
Communication Effectiveness Billion Electric, Billion Watts and VGwatt Energy released a total of 30 press releases in 2023
Held 4 investor conferences in 2023.
1 self-organized, 3 invited)
In 2023, Billion Wattsarticipated in the 7 sessions of the Taiwan Renewable Energy Day online forum organized by Quantum International Corp. with 33 domestic and foreign investors attending.
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